#### How well are we managing your waste?

Veolia is working in partnership with Sheffield City Council to create a better environment for residents in the city. It is very important that we monitor our operations carefully to ensure we are providing a good service to you. We work to high service standards and we have to meet strict environmental guidelines.

In order to monitor our standards we measure how we have performed in key service areas:

- how much waste we have collected
- how well we have collected it e.g. how many collections have we missed
- what happens after we have collected it



 

 

 



####  

| #### Key Performance Indicators | #### 2017 | #### 2018 | #### 2019 |
|---|---|---|---|
| % of household waste arising sent for recycling | 30.78% | 30.01% | 31.34% |
| % of household waste arising sent for energy | 69.22% | 69.99% | 68.66% |
| Number of collections missed per 100,000 collections of household waste | 66 | 100 | 86 |
| Kilograms of domestic household waste collected per head of population (pop 525,800) | 232kg | 200kg | 212kg |
| % of bins collected right first time | 99.66% | 99.17% | 99.91% |
| % of waste sent to landfill | 0.70% | 0.02% | 0.31% |



| #### Call Centre Performance | #### 2017 | #### 2018 | #### 2019 |
|---|---|---|---|
| Volume of calls | 108,223 | 142,559 | 123,585 |
| % of calls answered within an average of 20 seconds | 85% | 85% | 87.1% |





 

 

 



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 [Who We Are](/about/who-we-are "Who We Are") 

 The UK leader in environmental solutions, Veolia provides a comprehensive range of waste, water and energy management services. 

 

 

    

 

 

 

 

 

 [Who We Are](/about/who-we-are) 





 

 

 

 

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 [Corporate Responsibility](/about/corporate-responsibility "Corporate Responsibility") 

 We will provide a safe and supportive environment for all our employees and strive for outstanding health and safety performance. 

 

 

    

 

 

 

 

 

 [Corporate Responsibility](/about/corporate-responsibility)