Getting in touch with the Sheffield District Energy Team
Customer service team
For queries about your connection, future connections, engineering and maintenance support or energy supply:
Phone: 0114 228 3680 during office hours
Email: [email protected]
For out of hours engineering and maintenance support
Phone: 0114 228 3716/3717
Accounts and billing
If you have a query regarding your invoice please contact the accounts department on:
Phone: 020 3429 7823
Email: [email protected]
Make a connection
If you would like to know more about connecting to the District Energy Network please complete the contact form or call us on 0114 228 3680.

Connecting a building to the District Energy Network is simple. Follow our 5 step process.
District Energy offers many other benefits making this an energy source that exceeds the performance of others in a multitude of ways. So what are the benefits associated with a connection to the District Energy Network?